The San Dieguito Water District provides potable (drinking) and recycled water to over 38,000 citizens in the communities of Leucadia, Old Encinitas, Cardiff and portions of New Encinitas. Our friendly and knowledgeable water billing staff is responsible for the timely and accurate billing of over 12,000 service connections in the District, while providing exceptional customer service to each and every one of our customers.
San Dieguito Water District
160 Calle Magdalena
Encinitas, CA 92024
Customer Service and Billing main phone: (760) 633-2658
Customer Service and Billing e-mail: [email protected]
Customer Service and Billing Hours: Monday-Thursday, 7:30 a.m. to 5:30 p.m.; Friday, 7:30 a.m. to 4:30 p.m.
(Closed alternating Fridays and Holidays)
Why can’t you just forgive my bill? Prop. 218, voted into law by California voters in 1996, prohibits government agencies from allowing some customers to subsidize other customers. Doing so would be illegal for San Dieguito Water District because we are a not-for-profit, government agency. We don’t make money on the water we sell. The reason electric companies, phone companies, and other utilities can offer discounts and bill forgiveness is because they are for-profit agencies.
If you can’t pay your water bill, here are some resources that may be able to help:
San Diego County Rental & Utility Assistance Program is for San Diego County residents financially impacted by COVID-19 who need help paying their rent and utilities. Applications for the County of San Diego’s Emergency Rental Assistance Program (ERAP) 2021 can be submitted starting March 2, 2021. For more information on the County’s program, please visit www.sdhcd.org or call (858) 694-4801 to speak to a housing representative.
Los residentes del Condado de San Diego que han sido afectados económicamente por el COVID-19 que necesiten ayuda para pagar la renta y las utilidades pueden calificar para recibir asistencia. Empezando el 2 de marzo, pueden presentar las solicitudes para el Programa de Emergencia de Asistencia de Renta (Emergency Rental Assistance Program, ERAP) 2021 del Condado de San Diego. Para obtener más información sobre el programa del condado, visite www.sdhcd.org o llame al (858) 694-4801 para comunicarse con un representante.
211 is a 24-hour phone referral service for people needing assistance with paying utility bills, food, health services, domestic violence assistance, shelter, and many other needs. When you call, you get an actual human on the phone who will do a database search to help you find solutions. Often, water bill funding is quickly depleted in San Diego County, but 211 researchers can help find potential funding for other utilities to offset costs. Call them at 211 or use the 211 website link above.
San Diego County United Way fund is intended to help with utility bills, rent, and mortgage payments. It’s for low-wage workers who need support for a limited but undetermined length of time.
Modest Needs Foundation is a grant program. It is for unusual or emergency situations, and if approved, Modest Needs would pay the bill in its entirety. You would not be expected to repay the grant.
To start or cancel water service, please fill out our Start/Stop Water Service Form or call the main water billing line at (760) 633-2658 and a billing representative will be happy to assist you. The District requires a minimum of 24 business hours' notice to make changes to water service.
Please refer to the My Encinitas map to search for your address and determine if your property is served by the District. Encinitas residents not served by the San Dieguito Water District should contact the Olivenhain Municipal Water District regarding water service.
All customers of the District are required to pay a $20.00 account setup fee, and new customers will also need to provide a refundable deposit for water service.
To report a problem with your water service, please call the main operations line at (760) 633-2810. If you have an after-hours (nights, weekends, and holidays) water emergency, please call the after-hours emergency number at (760) 633-2922.
The District bills potable (drinking) water customers on a bi-monthly basis (every two months). Recycled water and construction customers are billed on a monthly basis.
Want to go paperless? Register your account through our Online Payment Portal and update your Bill Delivery Preferences. Instructions on registering for your online account can be found here.
If you have questions about your bill, please call our main water billing line at (760) 633-2658 and a billing representative will be happy to assist you. Be sure to have your account number available when contacting us.
If you think your bill is incorrect or wish to dispute any services or charges on a bill, you must contact our office in writing with the nature of your concern within five days of receipt of your bill.
On April 17, 2019, the San Dieguito Water District Board of Directors approved adjustments to water rates and service charges. A 6.5% increase to the District's potable water rates, meter service charges, and fire meter service charges is effective as of June 1, 2020. The District’s current schedule of water rates and service charges can be found here.
For an explanation of charges on your water bill, please click here.
We offer our customers a variety of options to pay their water bills, including:
- In-person at the SDWD offices: We accept all forms of payment at our 160 Calle Magdalena location during our regular business hours.
- Our secure drop box (checks only): Located outside of our offices, available 24/7.
- By mail: Pay via check using the return envelope provided with your water bill.
- One-time online payments by check or credit card: Visit our Online Payment Portal.
- Establish automatic recurring payments with a checking account or credit card: Visit our Online Payment Portal.
*District field or service personnel are not authorized to receive payments for water bills.
Registered customers will be able to:
- View general account information and current balance.
- Make one-time payments by check or credit card.
- Establish automatic recurring payments for future bills with a checking account or credit card.
- View consumption history and information.
- View billing history and a copy of your last bill.
- Update your mailing address and phone number.
San Dieguito Water District allows customers who are unable to pay their water bills to request a payment arrangement by submitting the Payment Arrangement Request Form. Upon approval, we will establish reasonable payment arrangements in order to assist our customers and avoid potential fees or interruption of service.
Water service charges are payable to the District once every two months or at such other frequency as determined by the District. All bills for water service are due and payable upon presentation and considered delinquent 18 calendar days after the bill date. Please review the Discontinuation of Water Service Policy regarding the District's process when an account goes into a delinquent status. The District shut off 83 accounts for non-payment in 2019.
A $40.00 service charge shall be added to the amount due for any check that is not honored for any reason by the customer’s bank. This policy includes both physical checks, echecks, and automatic recurring bank draft (checking) payments. In the event of a returned check, the District will not be able to accept check payments from the customer for one year.
Leaks and Responsibility
Customers are responsible for all water usage and corresponding charges as a result of consumption and leaks on their property. Furthermore, customers are responsible for maintaining the plumbing system on their property. The District is responsible for maintaining the water meter and all infrastructure on the District side of the water meter. The District does not assist with leak detection or repair on private property.
As a courtesy, San Dieguito Water District allows residential customers to apply for one leak adjustment per 36-month period. The leak must result in a water bill in excess of $200.00. Receipts (for parts and/or services) showing proof of repair are required in order to process a leak adjustment. To request a leak adjustment, please fill out and submit the Customer Leak Adjustment Request Form. Partial payment of at least 50% of the original bill amount is required. Only documented and repaired instances of a broken pipe and/or plumbing or irrigation fixture on the customer's property will be considered for a leak adjustment. No adjustments will be given due to fixtures left running or the resetting of irrigation timers, whether intentional or not.