The San Dieguito Water District provides potable (drinking) and recycled water to over 38,000 citizens in the communities of Leucadia, Old Encinitas, Cardiff and portions of New Encinitas. Our friendly and knowledgeable water billing staff is responsible for the timely and accurate billing of over 12,000 service connections in the District, while providing exceptional customer service to each and every one of our customers.

Contact Information

Customer Service and Billing Hours: Monday-Thursday, 7:30 a.m. to 5:30 p.m.; Friday, 7:30 a.m. to 4:30 p.m. 
(Closed alternating Fridays and Holidays)

Customer Service and Billing main phone: (760) 633-2658
Customer Service and Billing e-mail: [email protected]

Customer Service

To start or cancel water service, please fill out our Start/Stop Water Service Form or call the main water billing line at (760) 633-2658 and a billing representative will be happy to assist you. The District requires a minimum of 24 business hours' notice to make changes to water service.

Please refer to the My Encinitas map to search for your address and determine if your property is served by the District. Encinitas residents not served by the San Dieguito Water District should contact the Olivenhain Municipal Water District regarding water service.

All customers of the District are required to pay a $20.00 account setup fee, and new customers will also need to provide a refundable deposit for water service.

To report a problem with your water service, please call the main operations line at (760) 633-2810. If you have an after-hours (nights, weekends, and holidays) water emergency, please call the after-hours emergency number at (760) 633-2922.

Billing

The District bills potable (drinking) water customers on a bi-monthly basis (every two months). Recycled water and construction customers are billed on a monthly basis.

Want to go paperless? Register your account through our Online Payment Portal and update your Bill Delivery Preferences. Instructions on registering for your online account can be found here.

If you have questions about your bill, please call our main water billing line at (760) 633-2658 and a billing representative will be happy to assist you. Be sure to have your account number available when contacting us.

If you think your bill is incorrect or wish to dispute any services or charges on a bill, you must contact our office in writing with the nature of your concern within five days of receipt of your bill.

Water Rates

On Sept.22, 2021, the San Dieguito Water District Board of Directors approved adjustments to water rates and service charges. A 5.5% increase to the District's potable water rates, meter service charges, and fire meter service charges is effective as of January 1, 2022. The District’s current schedule of water rates and service charges can be found here.

For an explanation of charges on your water bill, please click here.

Payment Options

We offer our customers a variety of options to pay their water bills, including:

  • By phone: Pay using credit card (Visa or Mastercard) by calling 760-633-2650 and choosing option 5.
  • Online: Visit our Online Payment Portal to make a one-time payment or to establish automatic recurring payments with a checking account or credit card.
  • Our secure drop box (checks only): Located outside of our offices, available 24/7.
  • By mail: Pay via check using the return envelope provided with your water bill.
  • In-person at the SDWD office: All forms of payment are accepted at our office at 160 Calle Magdalena during our business hours.

*District field or service personnel are not authorized to receive payments for water bills.

Online Payment Portal

Registered customers will be able to:

  • View general account information and current balance.
  • Make one-time payments by check or credit card.
  • Establish automatic recurring payments for future bills with a checking account or credit card.
  • View consumption history and information.
  • View billing history and a copy of your last bill.
  • Update your mailing address and phone number.

Delinquent Accounts

San Dieguito Water District allows customers who are unable to pay their water bills to request a payment arrangement by submitting the Payment Arrangement Request Form. Upon approval, we will establish reasonable payment arrangements in order to assist our customers and avoid potential fees or interruption of service.

Water service charges are payable to the District once every two months or at such other frequency as determined by the District. All bills for water service are due and payable upon presentation and considered delinquent 18 calendar days after the bill date. Please review the Discontinuation of Water Service Policy regarding the District's process when an account goes into a delinquent status. The District shut off 0 accounts for non-payment in 2021.

Returned Checks

A $40.00 service charge shall be added to the amount due for any check that is not honored for any reason by the customer’s bank. This policy includes both physical checks, echecks, and automatic recurring bank draft (checking) payments. In the event of a returned check, the District will not be able to accept check payments from the customer for one year.

Leaks and Responsibility

Customers are responsible for all water usage and corresponding charges as a result of consumption and leaks on their property. Furthermore, customers are responsible for maintaining the plumbing system on their property. The District is responsible for maintaining the water meter and all infrastructure on the District side of the water meter.  The District does not assist with leak detection or repair on private property.

As a courtesy, San Dieguito Water District allows residential customers to apply for one leak adjustment per 36-month period.  The leak must result in a water bill in excess of $200.00.  Receipts (for parts and/or services) showing proof of repair are required in order to process a leak adjustment.  To request a leak adjustment, please fill out and submit the Customer Leak Adjustment Request Form.  Partial payment of at least 50% of the original bill amount is required.  Only documented and repaired instances of a broken pipe and/or plumbing or irrigation fixture on the customer's property will be considered for a leak adjustment. No adjustments will be given due to fixtures left running or the resetting of irrigation timers, whether intentional or not. 

Alert! Be aware of potential scam artists

Incidents of customers receiving phone calls demanding payment for water bills have come to our attention. Please be aware that SDWD does not call customers and demand payment over the phone by asking for a credit card number. Additionally, SDWD employees will not request to enter your home for any reason. should this happen, contact the Sheriff's Department immediately.

Some customers have received sales calls for water filtration systems with the claim that we have some of the worst water in the nation. Our water meets or exceeds all federally regulated guidelines for water quality.  For more information on water quality, please visit our Maintenance and Operations page. 

COVID-19 Assistance

Please refer to the City of Encinitas COVID-19 Information page.