Information Technology

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Mission Statement

To provide innovative and secure technical solutions and support that promote efficient delivery of public service to enhance the quality of life for residents, visitors, and our communities.

Process
Our Vision

  • Support and secure critical IT operations and public infrastructure.
  • Leverage technology and knowledge sharing in support of continuous process improvement.
  • Simplify the ability to conduct business with the City digitally.
  • Increase community engagement by fostering partnerships centered around technology.
  • Minimize the City's carbon footprint through service automation that reduces paper use and travel.

Service Areas

Business Applications

  • Enterprise Resource Planning Application Administration
  • Business Process Analysis
  • Data Analytics and Business Intelligence System Management
  • System Integration
  • Application Change Management
  • Business Application Software Customization
  • Database Administration

Operations and Engineering

  • Network and Data Center Administration
  • Help Desk Operations
  • Emergency Operations
  • Telephone and Radio Communications
  • Fiber Interconnectivity and Smart City Infrastructure
  • Capital Project Management
  • Inventory Management

Multimedia & Spatial Intelligence

  • Mobile Application Development
  • Geographic Information Systems (GIS) Administration 
  • GIS Data Management and Migration
  • Advanced Geospatial Analytics
  • Public Data Analytics System Administration
  • Website Application Development
  • Web and Online Application Server Administration
  • AV Systems Design and Engineering
  • Support for Public Event Broadcasting

Cybersecurity

  • Cyber Incident Response
  • Risk Mitigation
  • Audits and Penetration Testing
  • Lead Cybersecurity Compliance Committee (C3)
  • Security Policy Development
  • Cybersecurity Awareness Training
  • Electronic Discovery Forensics
  • Federal and Regional Cybersecurity Collaboration

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