If you have questions about your bill, please email WaterBill@sdwd.org or call (760) 633-2658 during our business hours. Be sure to have your account number available.
Billing Cycle: The District bills potable (drinking) water customers on a bi-monthly basis (every two months) and are due and payable upon presentation. They are considered delinquent 18 calendar days after the bill date. Recycled water and construction customers are billed on a monthly basis.
Paperless Billing: Register your account through our Online Payment Portal and update your Bill Delivery Preferences. Please review instructions on registering for your online account.
Disputing Your Bill: If you think your bill is incorrect or to dispute any services or charges on a bill, you must contact our office in writing with the nature of your concern within five days of receipt of your bill.
Delinquent Accounts: If you are having difficulty paying your water bill you may be eligible to request a payment arrangement. The District shut off 34 accounts for non-payment in 2023. See our Discontinuation of Service Policy.
Returned Checks: Checks not honored by the customer's bank are subject to a $55.00 service charge for each occurrence, regardless of reason, applicable to physical checks, e-checks, and automatic recurring bank draft (checking) payments. In the event of a returned check, the District will not be able to accept check payments from the customer for one year.
